FAQ

Frequently Asked Questions

1. What materials are used in your jewelry?
Our pieces are crafted using high-quality, thoughtfully sourced materials such as sterling silver, stainless steel, gold plating, and tarnish-resistant finishes. Each product description includes specific material details.

2. Is your jewelry waterproof or tarnish-free?
Most of our pieces are water-resistant and designed to be long-lasting with proper care. However, we always recommend avoiding prolonged exposure to water, perfumes, and harsh chemicals to keep your jewelry looking its best.

3. How do I take care of my jewelry?
To extend the life of your jewelry, store it in a dry place such as a jewelry box/pouch, avoid contact with water and lotions, and wipe it gently with a soft cloth after wearing.

4. Do you offer returns or exchanges?
Yes! We offer returns and exchanges within 7 days of delivery on unworn items in their original packaging. Please visit our Returns & Exchanges page for full details.

5. How long does shipping take?
Orders are typically processed within [1-3 business days]. Standard shipping within the U.S. takes [3-7 business days], depending on your location. You’ll receive a tracking number once your order ships.

6. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. If you don’t see it, check your spam folder or contact us at armaliluxe@gmail.com

7. Do you offer gift packaging?
Yes! Every order comes in our signature ALuxe Jewelry packaging — perfect for gifting or treating yourself.

8. What should I do if my jewelry arrives damaged?
We inspect every item before shipping, but if something arrives damaged, please contact us within 48 hours of receiving your order with photos, and we’ll take care of it right away.

9. How can I contact customer support?
You can reach us via email at [your support email] or through the contact form on our website. We typically respond within 24–48 business hours.

10. What payment methods do you accept?

We accept all major credit/debit cards.

11. Who pays for return shipping?

Need to make a return? We’ll email you a prepaid return label and deduct the cost from your refund.